How it works

See what drives sales. Know what to do next.

Your store records orders. Ad platforms report conversions. Your costs reveal what you keep. Layer Insights brings the measurable customer journey, marketing performance and profitability together, so you can see what deserves your attention.

Connect the tools you already use
Less reporting. More clarity.
Shopify Shopify
Meta Ads Meta Ads
Google Ads Google Ads
Klaviyo Klaviyo
bol bol
Customer Journey4 visits
Marketing Performance3 channels
Revenue & Profitper order
Product Economicsper SKU
Connect → Explain → Decide
How Layer works

Three steps. One clearer picture of your business.

Connect your tools. Follow the evidence from visit to order. Use the findings to decide where to focus.

01

Connect your store and channels

Bring orders, ad spend and customer touchpoints together without exporting spreadsheets.

Connections
Shopify
Connected
Meta Ads
Connected
Google Ads
Connected
Klaviyo
Connect
02

Follow the journey to an order

See measurable visits and channel interactions alongside revenue, costs and repeat purchases.

Overview
Revenue
€184,200
+12.4% vs previous period
Visits before purchase3.4 avg
Contributing channels3
Repeat rate21.8%
03

Find your next priority

Spot where spend, margins or drop-offs deserve a closer look before you decide what to change.

Where to look first
Advertising
One campaign uses budget but appears in few measured purchase journeys. Check its role before spending more.
Products
Two products contribute most of the margin but receive little ad budget. Explore their potential.
Customer journey
Many measured visits end at the product page. Investigate what happens before checkout.

Illustrative example with demo data. Which connections and insights are available depends on your systems, your data quality and the consent you collect.

See how your store and marketing channels come together.

Book a personal demo
From first visit to order

One order. Three channels. More than the last click.

A purchase can follow several visits. Here is how measured touchpoints can fit together in a single customer journey.

DAY 1

Discovers your product

Clicks a Meta ad, opens the landing page and views a product. No order yet.
Meta Ads
DAY 3

Comes back to compare

Returns through a Google search and views the same product again.
Google
DAY 5

Opens your email

Clicks through from a campaign and lands straight on the product.
Klaviyo
DAY 5

Completes the purchase

An order comes in. When the data allows it, Layer connects the earlier measured visits to that order.
Shopify

Without a complete view

Separate reports often show the final interaction but not the full sequence of measured visits.

  • Earlier visits are easily missed
  • Multiple platforms may claim credit for one order
  • Budget decisions rely on disconnected reports

With Layer Insights

View the touchpoints that can be linked to the order, in the order they happened.

  • Measured visits become one timeline
  • You can inspect overlapping channel claims
  • More context for decisions, without claiming perfect attribution

This is an illustrative example. What you can see depends on the data that is actually measured and connected, and on the consent choices your visitors make. Not every visit or device can be linked to a customer.

Find out which pre-purchase visits your store can measure.

Book a personal demo
An everyday blind spot

When traffic shows up as unknown, do not guess.

When you cannot see where visits or orders came from, it becomes harder to decide where to invest. Layer Insights helps you examine the signals that were actually captured.

What your store reports

Sessions by source
Direct1,204
Google842
Unknown1,098
What do we actually know about these visits?—

What Layer Insights helps you investigate

Journey signals
Visits
Connected sessions, landing pages and timestamps, where available
Campaign interactions
Recorded clicks and campaign parameters, not assumed sources
Attribution signals
Where channel reports overlap or tell different stories
Events
Which events were received, and where measurements are missing

Layer Insights helps you look into missing and unclear sources and shows you where information is absent. It cannot recover every unknown source. Consent choices, browser restrictions and missing events all limit what can be measured.

See how Layer Insights helps investigate unclear traffic sources.

Book a personal demo
Turn data into decisions

Five views that change how you run your store.

Customer Journey

Understand measurable visits, channels and returning behaviour before and after an order.

Visits before first order
1 visit31%
2 to 4 visits47%
5 or more22%

Marketing Performance

Compare ad platform claims with recorded orders, and investigate where channel reports overlap.

Orders claimed vs measured
Reported conversions (platform total)412 reported conversions
Orders recorded in the store311 confirmed orders
Difference to investigate
101 difference
A reporting gap, not proof of duplicate orders.

Revenue & Profit

Put product costs, advertising, fees and returns alongside revenue to understand what remains.

From revenue to contribution
Revenue
€184k
After product costs
€114k
After ad spend
€70k
After delivery & fees
€57k
Illustrative contribution, before other overhead and taxes.

Product Economics

Find products with strong sales but a weak contribution after the costs you can measure.

Top products
Product A€41k 38% margin
Product B€37k 34% margin
Product C€29k 4% margin
High revenue, little contribution

Customer Retention

Track repeat orders, time to second purchase and how returning customers develop.

Repeat behaviour
Customers with a second order
21.8%
Avg days to second order46
New customers this period248
Returning customers63

Demo figures are illustrative, not real merchant data. Profit views depend on complete cost inputs; retention views depend on order history. Platform-reported conversions and store orders should not be subtracted to infer duplicate conversions.

Explore which insights could make a difference for your store.

Book a personal demo
Your AI analyst

Ask the business question. See the data behind the answer.

Zeno works with the data available in your Layer Insights workspace. Ask a question in plain language and explore the figures and context behind the response.

Which channels appear most often in profitable orders?
Why did our ROAS decrease?
Which products are performing best?
How many customers are returning?
Z
Zeno
Based on your connected data
Demo
Which channels appear most often in profitable orders?
In this demo, email appears in 38% of measured purchase journeys. Orders with an email touchpoint have a 34% average contribution margin. That is a useful pattern to investigate, not proof that email caused those orders.
Email, share of measured purchase journeys38%
Avg contribution margin on those orders34%
Paid social, share of measured journeys29%
Check the earlier touchpoints before deciding how much credit or budget to give email.

Example conversation with demo figures, shown to illustrate the experience. Zeno answers from the data available in your own account.

Discover what Zeno can show you about your connected data.

Book a personal demo
Get started

Connect your tools. Start with the questions that matter.

You do not need to replace your existing tools or build a reporting stack. We help you connect the right sources and check what is measured.

1

Create an account

Set up your workspace and select your store.

2

Connect your data sources

Connect the store and marketing tools you use. Verify which data is flowing in.

3

Explore your first insights

Explore journeys, marketing performance, contribution and the next questions to investigate.

See what your own setup can reveal.

In a personal demo, we walk through your channels and show how Layer Insights could bring the data together.

Frequently asked questions

Do I need technical knowledge?

No. Most connections use standard integrations. We can help with setup and tracking checks where needed. You should still verify which data is available from your tools.

Can I use Layer Insights with my existing webshop?

Layer Insights works alongside your existing stack, including supported ecommerce platforms, ad channels, email tools and marketplaces. Available data differs by integration, so check your specific setup during the demo.

Can Layer Insights identify unknown traffic sources?

It helps investigate unknown sources using the visits, events and campaign information that were actually captured. Some sources will remain unknown because of consent choices, browser restrictions or missing tracking data.

How does Layer Insights handle tracking and privacy?

Available measurements depend on your tracking setup, visitor consent and browser restrictions. Layer Insights helps show which signals are present and where gaps remain. Not every visit or device can be tied to a person or order.

Talk us through your tools and questions in a personal demo.

Book a personal demo

Stop piecing together reports. Start seeing what matters.

Understand the measured journey, your marketing performance and what you keep after costs. See how Layer Insights brings it together for your store.

How Layer Insights Works | Customer Journey to Profit